Shipping Policy

Company Name: Hangzhou Happy One Week Technology Co., Ltd.
Company Email: service@kyverina.com

At Kyverina™, we understand that the delivery experience is an important part of your shopping journey. This policy explains how your order is prepared, shipped, tracked, and delivered after purchase.

Our Delivery Approach

Kyverina™ works with trusted fulfillment partners to bring thoughtfully selected lifestyle products directly to customers.

By using a streamlined fulfillment process, we aim to:

✔ Provide convenient access to carefully designed everyday essentials
✔ Maintain efficient order handling and fair pricing
✔ Reduce unnecessary storage and improve delivery efficiency

Each order goes through preparation and quality checks before leaving our fulfillment network.

1. Order Processing & Shipping Costs

Every Kyverina™ order is carefully prepared before shipment.

Processing Time:
Orders typically require 2–4 business days for processing, inspection, and packaging.

During high-volume periods such as holidays or promotional events, processing may take up to 5 business days.

Shipping Fee:
A standard flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Schedule

Delivery times may vary depending on destination, shipping method, and local carrier conditions.

Destination	Estimated Delivery Time
United States	10 – 15 Business Days
Canada / United Kingdom / Australia	11 – 16 Business Days
Other International Locations	15 – 20 Business Days

Please note that these timeframes are estimates and may be affected by factors outside of our control, including carrier delays, weather conditions, or customs processing.

3. Shipment Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Please keep in mind:

✔ Tracking information may require 1–3 business days to become active
✔ Shipping updates may appear gradually as your package moves through different facilities
✔ A lack of immediate tracking updates does not mean your shipment has stopped moving

4. International Duties & Taxes

International shipments may be subject to customs requirements depending on the destination country.

Customers are responsible for any applicable:

✔ Import duties
✔ Customs charges
✔ Local taxes or fees

Kyverina™ cannot control customs procedures or delays caused during clearance.

5. Address Changes & Order Cancellation

We begin preparing orders shortly after purchase to ensure efficient fulfillment.

If you need to update your shipping details or request a cancellation, please contact us at:

Email: service@kyverina.com

Please reach out within 12 hours of placing your order.

Once your order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Missing, Delayed, or Damaged Packages

We want every customer to have a smooth experience.

Damaged Items

If your order arrives damaged, please contact our support team with photos of the package and item within 72 hours of delivery. We will review the situation and provide appropriate assistance.

Lost Packages

If the shipping carrier confirms that your package has been lost during transit, please contact us and we will help arrange a suitable resolution.

Customer Support

If you have any questions regarding your shipment, please contact:

Kyverina™ Customer Support
Email: service@kyverina.com

Thank you for choosing Kyverina™. We appreciate your patience and trust throughout your shopping experience.