Return & Refund Policy
Return & Refund Policy
Company Name: Hangzhou Happy One Week Technology Co., Ltd.
Company Email: service@kyverina.com
At Kyverina™, your satisfaction is important to us. We want every purchase to feel reliable and comfortable, which is why we have created a clear process for returns, replacements, and refunds.
This policy explains the requirements and steps for requesting a return or receiving a refund.
1. Return Period & Eligibility
Kyverina™ accepts return requests within 30 days after your order has been delivered.
To qualify for a return, items must:
✔ Be in the same condition as when received
✔ Remain unused and in original condition
✔ Include original packaging and accessories (if applicable)
✔ Include proof of purchase or order information
Items that do not meet these requirements may not be eligible for return approval.
2. Requesting a Return
To begin a return request, please contact our customer support team:
Email: service@kyverina.com
Before sending any item back, please wait for return approval and instructions from our team.
Once your request is accepted:
✔ Return instructions will be provided
✔ Any required return details will be confirmed
✔ The package should be shipped according to the provided guidance
Please do not send items back without prior authorization, as unauthorized returns may not be processed.
3. Damaged, Incorrect, or Defective Orders
Please check your order after delivery.
If your item arrives damaged, has a quality issue, or you receive an incorrect product, contact us as soon as possible with relevant details and photos if available.
Our team will review the situation and provide appropriate assistance.
4. Items Not Eligible for Return
Some products cannot be returned due to their nature, including:
✔ Personalized or customized items
✔ Products that have been used or altered
✔ Items without original packaging when required
✔ Gift cards or promotional items where applicable
Certain discounted or clearance products may also have different return conditions.
If you are unsure whether your item qualifies, please contact our support team before submitting a return request.
5. Exchanges
If you would like to receive a different item, the recommended process is:
-
Submit a return request for the original product
-
Wait for return approval
-
Place a new order for the replacement item
This helps ensure the replacement process is handled efficiently.
6. European Union 14-Day Cancellation Right
For customers located in the European Union, you may have the right to cancel your purchase within 14 days after receiving your order.
To qualify:
✔ The item must remain unused
✔ The product should be returned in its original condition
✔ Proof of purchase may be required
This right applies separately from our standard return period.
7. Refund Process
After your returned item arrives and has been inspected, we will send you an update regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear
If you have not received your refund after the expected processing period, please contact:
Email: service@kyverina.com
8. Return Instructions
Before returning any product, please contact Kyverina™ customer support to receive the correct return guidance.
Return shipments should only be sent after approval from our team.
Customer Support:
Kyverina™
Email: service@kyverina.com
Thank you for choosing Kyverina™. We appreciate your trust and are committed to providing a smooth and supportive shopping experience.